Ergonomic Frozen Chair

Shipping Policy

CountryOrder AmountShipping FeeShipping timeUnited StatesOver $39Free 7 - 20 Business DaysUnder $39$5.99 7 - 20 Business DaysOthersOver $39Free 10 - 25 Business DaysUnder $39$5.99 10 - 25 Business Days

Notes:

1. Shipping Time does not include a 2-5 days processing period required to process your order from the date your order is placed. 
2. Our products are produced in Vietnam, China, Korea and so on; all our products are shipped directly by our factories. So it may take more than ten days of long international transportation.
3. We will make every effort to deliver your package ASAP. However, additional time may be required due to invalid addresses and custom clearance issues.
4. Should your package not arrive within 30 days after you have placed your order, you must contact Customer Support within 30 days after your order was placed.

* Shipping time delayed due to New Crown epidemic *

Logistics take longer than ever because of the New Crown Epidemic (COVID-19). Shipping time may also be delayed as a result. Thank you for understanding.

Return & Refund Policy

We hope you love what you've ordered! But just in case you're not 100% satisfied, we've made the return process super easy.

How long does it take to process a return, and do I have to pay for shipping?

Because everyone has been asked to stay at home, we want to do our part to help. Therefore, for all orders placed after February 1, 2020, the return window has been extended from 45 to 60 days.

1. Processing Time:  You have a max of 60 days to make returns. You must send back and postmark your return packages within 60 days after the purchase date. No returns made after 60 days from the purchase date will be accepted.
2. 2. Shipping Fee: If the product arrives damaged, different, or not working, jollyhola.com will offer the return&exchange shipping fee. If the customer needs to return&exchange the product with personal issues, the customer needs to provide the return shipping fee. 

What should I do if I need to request a return/exchange?

To initiate a return/exchange, please get in touch with our customer service team (service@jollyhola.com) for an assessment. Upon approval, the return address will be emailed to you. Please note items must be shipped back to the address provided by customer service, NOT the address on your original delivery.

How will I receive my refund?

Refunds will be processed within seven days after we receive your package. The refund will be issued to your original payment account, as promised.

Important Notice:

1. Please do not send your return to the sender's address on your package. This is not the return address and will affect the processing of your return. Instead, you should only send it to the address provided by our customer service.

2. Please ensure you don't include non-jollyhola.com items in your return package by accident. We will not be responsible for sending back those items to you.

NOTE: If you have any issues with your return, you can contact Customer Support info@beltalternative.com

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